New Support Request

Use the form below to send a new support request to our support team. Our team monitors and replies to requests Monday through Friday, from 9 AM to 5 PM US Eastern Time. New support requests are typically reviewed and replied to within one business day.

  • Be as detailed as possible when submitting your request.
  • If possible, attach screenshots and sample documents.
  • If you are getting an error, send us your SmartDocs log files.
  • Let us know what version of Microsoft Office you are using.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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